IF YOU HAVE A
WANT TO HEAR
For more information on how to complain, please refer to the Complaints leaflter availabe at Reception or on the website.
The Patient and Client Council can also provide free and confidential advice on making a complaint. You can find out more by visiting www.patietncclientcouncil.hscni.net or by phoning freephone 0800 917 0222
More details on the HSC complaints procedure are available at www.dhsspsni.gov.uk/hsscomplaints.htm
Talk to us
Write to us
Your Contact is
Carol Andrews, Practice manager
Glengormley Practice, 324 Antrim Road, Newtownabbey, BT365EQ
Tel 02890 848420
Doctors and staff at Glengormley Practice strive to give our patients the best possible standard of care and to act quickly when problems arise. If you have any comments, suggestions or complaints on any aspect of the service we provide, please bring this to our attention to allow us the opportunity to address your concerns and, if necessary, conduct a full investigation.
A separate leaflet is available which explains in more detail what the Practice procedures are for making a formal complaint and can be found in section 9.